Rush Memorial Hospital: A Safe Place to Be

Committed to you. Close to home.

These words are more than just a slogan to the team at Rush Memorial Hospital. Here they are an outward declaration of the dedication each team member has to every patient that comes through the doors of RMH. At RMH you can expect to be treated like family that is focused on patient health and wellness, as well as patient safety.

CEO Brad Smith says this about RMH, “Our goal is that every patient, family and community member discovers the commitment we’ve made to service excellence. With a focus on customer service, we put our patients first in everything that we do. Rush Memorial is a very special place where you receive personalized care in a friendly and family-like environment. RMH is more than a healthcare facility; we are a community partner and leader in rural health.”

Based on recent survey responses, our patients love the care that we provide at RMH and have seen first-hand the impact that the commitment to service excellence has had on RMH. Recent HCAHPS survey results showed that patients rate RMH highly in both patient safety and satisfaction.

HCAHPS stands for the Hospital Consumer Assessment of Healthcare Providers and Systems. The HCAHPS survey is a national, standardized, publicly reported survey of patients’ perspectives of hospital care. Each month a random sample of patients who were recently discharged from an inpatient stay are surveyed on their most recent experience. The survey measures patient perspective of critical aspects of the hospital experience including, but not limited to: communication with nurses and doctors, responsiveness of hospital staff, care transition, cleanliness of the hospital environment, and recommendation of the hospital to future patients. Each patient surveyed must have a discharge date ranging from 48 hours to six weeks prior to the administration of the survey. Administering the survey in this time frame ensures that the experience is fresh in the mind of the patient being surveyed. The higher the HCAHPS score, the better the quality of care received by patients. With RMH receiving scores above the national average, patients can find comfort in knowing that exceptional care can be found right here in Rush County.

It is important to note that our patients are not the only ones who are enjoying their experience at RMH. A recent workplace safety survey also found that employees at RMH have a high opinion of the safety and overall experience of Rush Memorial Hospital as well. Having a team that feels safe and valued allows RMH to operate efficiently and effectively, which is a tremendous benefit to the patients in our care. RMH fosters the R.U.S.H. culture of “Respect & Unity Start Here” which applies to the treatment of employees to one another as well as the care that is provided by each team member to every patient.

RMH is proud to serve Rushville and the surrounding communities and will continue to seek ways to improve and ensure the highest quality experience for every patient and employee who comes to RMH. Healthcare is an important decision to make and we thank every patient who chooses and trusts RMH with their care. It is our continued promise to stay committed to you, close to home.

Learn more about HCAHPS here: Find Healthcare Providers: Compare Care Near You | Medicare