Video Visits

Video Visits

RMH Video Visits allow established patients to see a primary care provider, either from Healthcare Associates (HCA) or from Pediatrics, from the comfort of their own home. RMH Video Visits can also be used to schedule appointments with RMH Pain Management. RMH Video Visits hours for Healthcare Associates are Monday-Thursday from 6 a.m. to 8 p.m. and Fridays from 6 a.m. to 5 p.m. All Video Visit Appointments can be made by calling RMH Healthcare Associates at 765-932-7591.

What you will need:

1. One of the following:

a.  A phone with video capabilities

b. A computer with video and audio capabilities

c.  A tablet with video and audio capabilities

2. Your insurance information.

3. A private email address

An RMH Patient Portal Account. Video Visits are conducted through the RMH Patient Portal.

If you do not have an account on the RMH Patient Portal, when you call to make your appointment, our Customer Service Representatives will email you an invitation that will include instructions for creating a Patient Portal Account. You can also go to our website at https://www.rushmemorial.com/patient-portal/ to create an account.

If you access Video Visits from a computer please go to our Patient Portal.

If you access Video Visits from a smartphone or tablet you will need to download the HealtheLife app.

How to schedule an appointment:

Call Healthcare Associates at 765-932-7591. Let the office staff know that you would like to schedule a Video Visit. Please tell them that you are an established patient and let them know whether you wish to be seen by a provider from Healthcare Associates, Pediatrics, or Pain Management.

They will ask for:

Your name

The reason for your visit

Your health insurance information

When you would like to have your appointment

At the time of your appointment, you will log into the RMH Patient Portal to connect to your provider.

RMH Video Visits step-by-step guide for patients using a smartphone or tablet

RMH Video Visits instructions for desktop computers

Frequently Asked Questions

1. How long will my appointment last?

20 minutes, the same as an in-person office visit

2. When do I pay for my appointment?

A bill for your co-payment will be mailed to you.

3. How do I know if this visit will be covered by insurance?

When you call to make your appointment, the Customer Service Representative will help you. You can also call the phone number on the back of your insurance card.

4. How does the cost of a video visit compare with the cost of an office visit?

The cost is the same.

5. Can all healthcare issues be treated by a Video Visit?

No, not all issues are suitable for a Video Visit. If you are in doubt, contact your healthcare provider before making an appointment.

6. Will I always be able to see my preferred provider?

We will do our best to schedule your visit with your preferred provider. However, under the present circumstances, this may not always be possible.