RMH Virtual Care

RMH Virtual Care

Where access, convenience, and quality come together.

RMH Virtual Care is a faster, easier way to see a doctor. You can have video visits anytime on your smartphone, tablet, or computer. It’s easy to use, private, and secure. Download our free mobile app and access our health care from anywhere you can get online!

  • CONVENIENT – Available 24/7, 365 days a year
  • AFFORDABLE – Each visit is only $49

Within the App, Use Service Key: RMH

No Appointment Needed

When you want healthcare now, let us bring a provider to you. Whether from a computer or mobile device, it’s never been easier to instantly access care from home or work. Get a diagnosis or prescription online from a healthcare provider in one 10-minute session.

Creating an account takes only a few minutes. Your information is then stored securely for all future online visits.

Choose a provider that works best for you. Before starting your visit, a provider list will be available to you that includes the provider’s experience and ratings.

Our mobile and web based apps visits use secure, high quality streaming video. See and speak with a provider 24/7 from home or on the go.

 

See A Provider Now!

 

RMH Virtual Care can be used for adults and children experiencing common conditions such as:

  • Acid Reflux
  • Bronchitis
  • Cough & Cold
  • Earache
  • Fever
  • Flu
  • Headache
  • Joint Pain or Strains
  • Lower Back Pain
  • Pink Eye
  • Rashes & Other Minor Skin Problems
  • Seasonal Allergies
  • Sinus Infection
  • Sore Throat
  • Vomiting & Diarrhea

Frequently Asked Questions

What is RMH Virtual Care?

RMH Virtual Care is a telehealth service offered through a partnership between several Suburban Health Organization (SHO) hospitals and American Well.

Suburban Health Organization (SHO) is a partnership of Central Indiana Hospitals that work together to promote quality, efficiency and patient access. SHO supports its hospitals, its physicians and the communities they serve through the development of strategic initiatives and shared services. From quality initiatives and physician recruitment, to managed care contracting, and a risk retention group, the strength and diversity of these services help make SHO’s hospitals and physicians one of the leading provider networks in Central Indiana. For more information about SHO, visit www.suburbanhealth.com.

American Well uses telehealth to improve people’s access to quality care. Through our partnerships with the nation’s largest health systems, insurers, employers, and retailers, our award-winning telehealth Exchange and our direct-to-consumer service Amwell™ we connect millions of Americans to the doctors they trust for live video visits. Through the power of telehealth, we help patients get the care they need in a timely fashion, and help doctors be there for their patients. We build technologies to make healthcare go where people need it most. For more on how we are changing healthcare delivery through telehealth, visit AmericanWell.com.

American Well and Amwell are registered trademarks or trademarks of American Well Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners.

*Telehealth is available in most states, but some states do not allow telehealth or prescriptions. View a full list.

How do I sign-up?

  1. Download our iOS or Android mobile app OR visit our website
  2. Fill in the contact information form
  3. Set up your username and password

What can doctors treat on RMH Virtual Care?

On RMH Virtual Care, you can meet with a doctor to receive treatment for:

  • Acid Reflux
  • Bronchitis
  • Cough & Cold
  • Earache
  • Fever
  • Flu
  • Headache
  • Joint Pain or Strains
  • Lower Back Pain
  • Pink Eye
  • Rashes & Other Minor Skin Problems
  • Seasonal Allergies
  • Sinus Infection
  • Sore Throat
  • Vomiting & Diarrhea

You can also see a therapist for ongoing counseling for concerns like depression, anxiety, stress, relationships, and insomnia. Nutritionists can be made available for diet and nutrition help.

Can I use RMH Virtual Care if I don't have a smart phone?

You can. As long as you have a phone, desktop, or tablet with video and audio capabilities you’ll be able to see a provider for your virtual visit. We recommend testing what you have available prior to the appointment to make sure everything is working correctly.

Is my information secure?

Along with your care, your privacy is very important to us. All information that you provide when enrolling, including your credit card and personal health details, is secure. Your doctor visit is private and protected and follows HIPAA guidelines for patient safety and confidentiality.

What kind of prescriptions can I get?

Providers accessible via RMH Virtual Care will prescribe medication applicable for your individual diagnosis in accordance with applicable Indiana laws.

Who are the doctors?

Clinical services on RMH Virtual Care are provided by Online Care Group – the nation’s first and largest primary care group devoted to telehealth.

Doctors on RMH Virtual Care:

  • Have an average of 15-years of experience in primary and urgent care
  • Are US Board Certi?ed, licensed, and credentialed
  • Have pro?les, so you can see their education and practice experience
  • Are rated by other patients, so you can review and select the doctor that meets your needs

Will I see my regular provider?

RMH Virtual Care is staffed by American Well’s Online Care Group clinicians who specialize in urgent care, family practice, emergency medicine, internal medicine or pediatrics. All of the providers are certified and credentialed according to NCQA standards. In time, you may be able to see your regular doctor or another provider affiliated with your hospital or provider’s office.

How do I add my spouse?

Your spouse should create a separate account to enroll.

How do I add a child to my account?

Parents and guardians can add their children who are under age 18 to their account and have doctor visits on their behalf. Enroll yourself first and then add then add your child or dependent to your account.

What should I do if I have a child over 18 who is still on my health insurance?

They should enroll as an adult and create their own separate account.

What if I can't be diagnosed over the video chat?

RMH Virtual Health providers are able to treat the majority of common complaints mentioned above, but there are some symptoms where a physical visit will be necessary to complete a diagnosis. There may also be a need for additional tests or follow up activity best completed in a provider’s office or the hospital. The myVirtualHealthVisit provider will advise as to the most appropriate next steps.

Questions & assistance

If you have any other questions, please call or email our support team at 1.855.818.DOCS (1.855.818.3627) or support@americanwell.com